FAQ

At LandingPad, we are here to help more people get into custom mechanical keyboards, whether it is an entry-level build, or something more premium.

If you still have unanswered questions, please feel free to contact us on any of our platforms.

Custom Keyboard FAQ

How do I place an order?

Use any of the platforms that we have to contact our friendly team to assist you. We will be there for you step by step to ensure that you get the keyboard or parts that you want.

How long will my keyboard take to arrive after placing an order?

For custom commission generally, it takes about 15-20 days without shipping delays. For assembled keyboards configurable on our website, lead time is usually 2 - 4 working days. However, labor intensive services such as switch lubing may require a longer period.

Why does it take so long?

The days are made up by sourcing for parts, ordering and shipping of the parts to our studio. Only after which can we start the build process. The process would include assembly, testing the keyboard upon completion, packing and shipping.

I don’t need a full keyboard. I just need switches, or keycaps. Can I get them from you?

Absolutely. We don’t just provide fully assembled keyboards. If you need any parts individually, we can get them for you as well.

Do you only have the keycaps that are displayed in the keycap gallery?

If you have a desired keycap that you have seen somewhere else, send a picture or screenshot and we will do our best to source for it. The keycaps that we can get and provide for you are not limited to our keycap gallery.

I’m not from Singapore, can I purchase from you guys?

We ship worldwide, subject to international shipping rates which may be expensive for some countries. We have already shipped builds and parts for happy customers across Asia, North America, and Europe.

Do note of the risks of lost mail and cost of shipping for our assembly warranty coverage. We will try to assist the best we can remotely to resolve any issues.

How long is the warranty?

We provide 1 year assembly warranty for any of our custom built keyboards for any form of assembly or service defects.

This does not cover wear and tear over time, accidental damage such as but not limited to cosmetic damage, water damage, drop or fall damage, collision damage inflicted by the user.

Do check out our Refund Policy for more extensive details.

I’m new to the keyboard scene, I don’t know what to get, how do I start?

We highly recommend checking out our assembled keyboard configurations, which has components that have been curated and simplifies the process.

You can use any platforms that we are on to get in touch with our team. We will be able to assist you step by step in any way you require assistance.

You may use this as a guideline to help you kickstart your thoughts and considerations:

Budget:
What size factor you are looking for (60%, 65%, 75%, TKL, 100%):
Switches you are looking for (Linear, Tactile, Clicky):
Keycaps you are looking for:
Other specifications you want:

Commission a custom build

Is there a place I can physically see and try keyboards or parts?

Our studio is now open! Check out more details at our Contact Us page